Tapfiliate

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Think something's up? Here are some common issues and how to solve 'em.

Troubleshooting & FAQ

Learn about how Tapfiliate calculates your bill

How is my Tapfiliate subscription billed?

Errors involving VAT id validation and how to handle them

Why am I having issues with VAT or refunds?

Manage your Tapfiliate subscription once a year and save money

How does annual billing work?

Extra information about our free trial, our money back guarantee, and refund policy.

Why was I charged and what is the refund policy?

FAQ: Billing

Troubleshooting Sender Policy Framework (SPF) record issues

Why is my Sender Email not working?

Troubleshooting logo uploads and image quality issues

How to Successfully Upload Your Program Logo

Troubleshoot why the referrer field is empty or unknown.

Troubleshooting: Missing or Unknown Referrers in Conversions

If your emails to affiliates land in their spam inbox, you might need to set up a Sender Policy Framework (SPF).

Why do my emails end up in the spam inbox?

Troubleshooting with Zapier & the REST API

Why are my affiliates appearing in the archived section of my account?

FAQ: Setting up your affiliate marketing program 

Options for accessing your closed account and re-starting your Tapfiliate subscription.

I want to renew my Tapfiliate subscription. How do I do that?

Extra information regarding Tapfiliate's Shopify integration

Why does your Shopify app page mention external charges?

Notes on using Tapfiliate for multiple websites/businesses.

Can I use Tapfiliate for multiple websites?

Find links to our GDPR documentation and our DPA.

Are you GDPR compliant?

Information for agencies and individuals trying to use Tapfiliate to create and run affiliate programs for others.

Can I use Tapfiliate to run programs for others?

Information about the different types of Tracking Methods available in Tapfiliate: Query String, Hash and Custom.

What tracking methods do you offer?

Tapfiliate cookies are first-party cookies by default and are not blocked.

Safari Intelligent Tracking Prevention

Can I reward affiliates with Cost-per-Click (CPC)?

Does Tapfiliate support replicated sites?

Information for our support services and channels

Can I call someone at Tapfiliate?

Tapfiliate's blog is a great resource for those getting started!

Tapfiliate's Blog

Nikhil Kandpal

Frequently asked questions

Reopen a canceled free account

Details regarding accounts requested for development and testing/staging environment.

Tapfiliate sandbox accounts

How to pause your Tapfiliate subscription

Freeze your Tapfiliate account

Erasing your Tapfiliate data - the 'Right to be Forgotten'.

Permanently delete your account data

Common data points in Tapfiliate and how to check them.

Tapfiliate Balance Management: Advertisers Guide

How to pause or stop your subscription in Tapfiliate

Cancel your Tapfiliate account

Your Tapfiliate Account

Developer Docs

Find answers and get help from Intercom Support and Community Experts

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