Tapfiliate

Gumrah

Sonya

Nikhil Kandpal

Think something's up? Here are some common issues and how to solve 'em.

Troubleshooting & FAQ

Learn how to regain access to your Tapfiliate account and restart your subscription based on your previous account status.

FAQ: Renewing Your Subscription and Account Recovery

Answers to your most common questions about managing your Tapfiliate subscription and getting help from our team.

FAQ: Account, Subscription, and Support

Technical details regarding Tapfiliate’s tracking methods, data security, and platform features.

FAQ: Capabilities, Compliance, and Tracking

If you’ve noticed a mention of "external charges" on our Shopify App Store page, don't worry. This guide clarifies what this term means and why it does not result in…

FAQ: Why does your Shopify app page mention external charges?

Learn how agencies and individuals can use Tapfiliate to manage affiliate programs on behalf of their clients.

FAQ: Can I use Tapfiliate to run programs for others?

Learn how Tapfiliate identifies your affiliates' traffic and which tracking structure—Query String, Hash, or Custom—best fits your website’s technical requirements.

FAQ: What tracking methods do Tapfiliate offer

Learn about our support services, available communication channels, and how to get the most out of your Tapfiliate experience.

FAQ: Customer Support and Communication Channels

Everything you need to know about managing your Tapfiliate subscription status, from temporary pauses to permanent data erasure.

FAQ: Account Lifecycle - Pausing, Canceling, and Reopening

A guide for Advertisers on interpreting reporting data, managing affiliate payments, and utilizing development environments

FAQ: Managing Balances, Payments, and Testing

Master the financial data within your dashboard. This guide explains how to interpret affiliate balances, track payment history, and resolve common data discrepancies to keep your program running smoothly.

Advertiser's Guide: Managing Balances and Data Points

FAQ: Account & Program Management

Troubleshooting Sender Policy Framework (SPF) record issues

Why is my Sender Email not working?

Troubleshooting logo uploads and image quality issues

How to Successfully Upload Your Program Logo

Troubleshoot why the referrer field is empty or unknown.

Troubleshooting: Missing or Unknown Referrers in Conversions

If your emails to affiliates land in their spam inbox, you might need to set up a Sender Policy Framework (SPF).

Why do my emails end up in the spam inbox?

Troubleshooting with Zapier & the REST API

Why are my affiliates appearing in the archived section of my account?

Nina

FAQ: Setting up your affiliate marketing program 

Learn about how Tapfiliate calculates your bill

How is my Tapfiliate subscription billed?

Extra information about our free trial, our money back guarantee, and refund policy.

Why was I charged and what is the refund policy?

Errors involving VAT id validation and how to handle them

Why am I having issues with VAT or refunds?

Manage your Tapfiliate subscription once a year and save money

How does annual billing work?

FAQ: Billing

Developer Docs

Find answers and get help from Intercom Support and Community Experts

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