Why are my affiliates appearing in the archived section?
When creating affiliates via Zapier or the REST API, it is important to remember that affiliates can participate in multiple different programs within your account.
If an affiliate is created but not explicitly assigned to a specific program, the system will automatically place them in the Archived section. To ensure your affiliates are active and ready to promote, you must follow a two-step creation process.
Zapier Configuration
To successfully onboard affiliates using Zapier, your Zap must include these specific actions:
Trigger: An action in your chosen platform/app.
Find/Create Affiliate: Ensure the "Create Tapfiliate Affiliate if it doesn’t exist yet?" box is checked.
Add Affiliate to Program: This is the critical step to prevent archiving.
Add to Group (Optional): You may then add the affiliate to a specific group for reporting or commission purposes.
REST API Implementation
For developers using the REST API, the process must be handled in two distinct calls:
Create Affiliate: Use the
/affiliates/endpoint.Add Affiliate to Program: Assign them to a program ID.
Pro Tip: To automatically send a welcome email during this second step, append
?send_welcome_email=trueto your endpoint URL.
Next Steps
Customizing Communication: Now that your affiliates are being assigned correctly, ensure they receive branded emails by Setting up your Sender's Email (SPF).
Automation Templates: Ready to design the welcome message mentioned in the API tip? See our guide on Creating Trigger Emails for your affiliates.
Verification: If you’ve assigned a program but the affiliate still isn't receiving emails, visit Why do my emails end up in the spam inbox?