You can cancel your Tapfiliate subscription yourself from your account in a couple of clicks. This guide covers the exact steps, what to take care of before you cancel, and what to do if you cannot get into your account.
In this article we will go over:
Before you cancel
A short checklist, so nothing is lost:
Export your data. Conversions, customers and affiliates can all be exported to CSV — see How to Export Performance Data to CSV/XLSX.
Download your invoices from your Billing page — see How to Find and Download Your Invoices.
Pay out any outstanding commissions so no affiliate is left with an unsettled balance.
Notify your affiliates that the program is closing, and remove your tracking code from your site if you no longer need it.
How to cancel
Click your Profile (the avatar icon in the bottom left).
Go to the Billing page.
Click "Cancel account" and confirm.
Your data remains intact for up to one year after cancellation, so you can come back later without starting from scratch.
If you cannot log in
If you cannot reach the Billing page — a forgotten password, an owner who has left the company, or a paused account — you do not have to keep trying.
First try the password reset link on the login page. If the reset email does not arrive, check How to Change or Reset a forgotten Password.
If that does not get you in, email support@tapfiliate.com from the email address on the account where possible, and include your account ID or the account email address, and state clearly that you want the subscription cancelled.
💡 Writing to us from an address that is not on the account is fine, but we will need to verify that you are authorised before we can close it. Sending the account ID up front saves a round trip.
If you subscribed through Lightspeed
If your subscription was purchased through Lightspeed, you must manage your cancellation directly through your Lightspeed account. Cancelling inside Tapfiliate will not stop the Lightspeed billing.
Cancelling versus permanent deletion
Cancelling stops your subscription and freezes the account. Your data is kept for up to a year, and the account can be reopened.
Permanent deletion (GDPR) is irreversible and erases all associated data, including your affiliates' records. To exercise your "right to be forgotten", contact us directly and say explicitly that you want permanent deletion rather than a cancellation.
Frequently asked questions
❓Will I be charged again after cancelling?
Once the cancellation is processed, no further subscription charges are made. If you see a charge after cancelling, forward the invoice to support@tapfiliate.com and we will look into it.
❓Can I get a refund?
Refunds are handled under our refund policy — see Why was I charged and what is the refund policy? and, for trials, Your Tapfiliate Trial: Billing & Refund Policy.
❓I just want to pause, not cancel.
Pausing and cancelling are the same action. Cancel the subscription to freeze the account, and contact support when you want it re-enabled. See How to Reopen a Cancelled Tapfiliate Account.
❓Can I still download invoices after the account is closed?
Download them before you cancel wherever possible. If you already closed the account and need copies, email support@tapfiliate.com with your account ID and the period you need.
Next Steps
How to Reopen a Cancelled Tapfiliate Account – if you change your mind.
FAQ: Account Lifecycle - Pausing, Canceling, and Reopening – the full lifecycle in one place.
Changing Your Subscription Plan – if a smaller plan would solve the problem instead.
Still need help?
If you have any questions or if something in this guide is unclear, please don't hesitate to contact us at support@tapfiliate.com - we're happy to assist!