How to Cancel Your Tapfiliate Subscription

You can cancel your Tapfiliate subscription yourself from the Billing page. Your account stays fully available until the end of your current paid period or trial, the subscription simply won’t renew, and until that date you can resume it in one click.
In this article we will go over:

1. Before you cancel
2. How to cancel
3. What happens after you cancel
4. Changed your mind? Resume your subscription
5. If you cannot log in
6. If you subscribed through Shopify, Wix or Lightspeed
7. Cancelling versus permanent deletion
8. FAQ
9. Next Steps

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Your account keeps working until your access ends, so you can also do these steps after cancelling. Just make sure they are done before that date:

• Export your data. Conversions, customers and affiliates can all be exported to CSV – see How to Export Performance Data to CSV/XLSX.
• Download your invoices from your Billing page – see How to Find and Download Your Invoices.
• Pay out any outstanding commissions so no affiliate is left with an unsettled balance.
• Notify your affiliates that the program is closing. Once your account is closed, the affiliate portal is switched off and new conversions are no longer tracked.

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1. Click Settings in the left-hand menu.
2. Under Account, open Billing.
3. Click Cancel account.
4. Tell us briefly why you are leaving and confirm.

You will see Your subscription is cancelled together with the date until which you have access. The cancellation works the same way on a trial and on a paid plan.

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Your subscription won’t renew. No new billing period starts after your current one.

• On a paid plan (monthly or annual), you keep full access until the last day of the period you have already paid for.
• On a trial, you keep full access until the end of your trial and you are not charged.

Until that date everything works as usual: you stay logged in, tracking continues, your affiliates can use their portal and your integrations keep working. Your Billing page shows Your subscription is cancelled, the date your access ends and a Resume subscription button.
The day after your access ends, the account is closed:

• you can no longer log in;
• the affiliate portal is switched off;
• new conversions are no longer tracked;
• installed integrations are removed.

Closing the account does not delete your data, so you can usually come back later without starting from scratch. We do not promise how long it is kept, though: under our Terms of Service, the data of a closed account may be deleted, so export anything you need before your access ends.

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Until your access ends, you can undo the cancellation yourself:

1. Go to Settings → Account → Billing.
2. Click Resume subscription.

That’s it. Nothing is charged at that moment: your subscription simply continues and the next payment follows your usual billing schedule. The next payment date is shown on the Billing page.
Changing your plan on the Billing page also withdraws the cancellation, and your subscription continues on the new plan.
Once the account has been closed, the Resume subscription button is no longer available. You can still come back – see How to Reopen a Cancelled Tapfiliate Account.

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If you cannot reach the Billing page – a forgotten password, an owner who has left the company, or a paused account – you do not have to keep trying.

1. First try the password reset link on the login page. If the reset email does not arrive, check How to Change or Reset a forgotten Password.
2. If that does not get you in, email support@tapfiliate.com from the email address on the account where possible, include your account ID or the account email address, and state clearly that you want the subscription cancelled.

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If you pay for Tapfiliate through Shopify, Wix or Lightspeed, your subscription is billed by that platform, so the Cancel account button is not available in Tapfiliate. Manage the cancellation directly in your Shopify, Wix or Lightspeed account.

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Cancelling stops the subscription from renewing. The account stays available until the end of your paid period or trial and is closed the day after. Your data is not deleted at that point, and the account can be reopened.
Permanent deletion (GDPR) is irreversible, and the account cannot be reopened afterwards. On your request we anonymise the account owner and your team members: their email addresses and logins are replaced with placeholders, their access is revoked and your integrations are removed. Your affiliates are not removed automatically: we anonymise their accounts as a separate step if you ask us to. Accounting records are kept: conversions, commissions and invoices, and for an account that has made payments the owner’s name and company details on them. To exercise your “right to be forgotten”, contact us directly and say explicitly that you want permanent deletion rather than a cancellation.

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❓Will I be charged again after cancelling?

Your subscription won’t renew, so no new billing period is charged after you cancel. If a payment for your current period has not gone through yet, we will keep trying to collect it until your access ends. If you see a charge for a new period after cancelling, forward the invoice to support@tapfiliate.com and we will look into it.

❓Can I get a refund?

Payments are non-refundable, and cancelling does not refund the rest of your current period: you keep access until it ends instead. The exception is a charge made in error, which we refund if you report it to support@tapfiliate.com within 30 days of the charge – see Why was I charged and what is the refund policy?

❓I cancelled during my trial. Can I keep using Tapfiliate?

Yes. You keep full access until the end of your trial and you are not charged. If you decide to stay, click Resume subscription on the Billing page before the trial ends, and your first payment will be taken on the original date.

❓Can I cancel in the middle of my billing period?

Yes, at any time. You keep access until the last day of the period you have paid for, whether you pay monthly or annually.

❓I just want to pause, not cancel.

There is no separate pause option. If you want to take your whole account offline, cancel the subscription: the account stays available until your access ends and you can reopen it later. If you only want to stop one program, archive it instead – see FAQ: Account Lifecycle. If that program pays automatic recurring commissions, read the note on archiving there first: archiving permanently stops those commissions for the customers it has already brought in.

❓Can I still download invoices after the account is closed?

Download them before your access ends wherever possible. If the account is already closed and you need copies, email support@tapfiliate.com with your account ID and the period you need.

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If you have any questions or if something in this guide is unclear, please don’t hesitate to contact us at support@tapfiliate.com – we’re happy to assist!

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• How to Reopen a Cancelled Tapfiliate Account – if you come back after the account is closed.
• FAQ: Account Lifecycle - Pausing, Canceling, and Reopening – the full lifecycle in one place.
• Changing Your Subscription Plan – if a different plan would solve the problem instead.