If your sender email is not being accepted or your emails are not reaching your affiliates, please check the common issues below.
❓Why is my email address being rejected during setup?
Public Domains: You cannot use
@gmail.com,@yahoo.com, or@outlook.com. You must use a domain you own.Missing Syntax: Ensure your record includes the mandatory
v=spf1prefix and an ending tag like?allor~all.
❓ My DNS is correct, but the "From" email is still failing. Why?
Propagation Time: DNS changes can take up to 24 hours to take effect globally.
Multiple Records: Having more than one SPF record on a single domain is invalid. Ensure you have combined all "includes" into a single TXT record.
❓ My emails are "firing" but not landing in the inbox. What should I do?
Check DMARC Policies: If your domain has a strict DMARC policy (
p=reject), it may block the email.Solution: Try using a subdomain (e.g.,
support@affiliates.yourdomain.com) with a more relaxed DMARC policy (p=none).
Search Folders: Advise your affiliates to check "All Mail," "Promotions," or "Spam" folders.
Wix Users: Ensure the "Host" field in your DNS settings is left completely blank.
❓Still having trouble? If you have verified your settings and emails still aren't arriving, please contact our support team. Provide us with the specific email address you were expecting the message at so we can conduct a manual investigation.