Understanding your billing cycle and our refund protections helps ensure a smooth experience with your affiliate program.
Why was I charged?
If you see a charge from Tapfiliate, it is most likely because your free trial period has concluded.
Automatic Transition: Billing begins automatically once the free trial ends.
Trial Duration: Depending on your plan, the trial lasts 7 days for the Launch plan or 14 days for the Scale plan.
Subscription Model: Unlike platforms that take a commission, Tapfiliate is a subscription-based software. This means you are charged a flat rate to keep your portal active, regardless of whether you have registered clicks or conversions.
Our 14-Day Money-Back Guarantee
If you are not satisfied during your first month, you may be eligible for a refund under our guarantee policy.
Refund Eligibility: You can request a refund within 14 days of your first payment.
Shopify Integrations: If you joined via the Shopify App Store, your refund must be processed externally through Shopify Support rather than Tapfiliate.
Processing Requests: To avoid significant delays, please do not file a dispute with your bank or payment provider while a refund request is pending with us. Filing a dispute causes providers to hold the funds, making it impossible for us to process your refund promptly.
For a full breakdown of our legal guidelines, please refer to our Terms of Service.
Next Steps
Manage Your Account: If you need to stop future charges, learn how to cancel your subscription.
Billing Details: Review how your bill is calculated to understand base rates and overage fees.
Branding: Now that your account is active, ensure your Sender’s Email (SPF) is set up for professional affiliate communication.