Understanding your billing cycle and our refund policy helps ensure a smooth experience with your affiliate program.
Why was I charged?
If you see a charge from Tapfiliate, it is most likely because your free trial period has concluded.
Automatic Transition: Billing begins automatically once the free trial ends.
Trial Duration: The trial lasts 14 days on every plan.
Subscription Model: Unlike platforms that take a commission, Tapfiliate is a subscription-based software. This means you are charged a flat rate to keep your portal active, regardless of whether you have registered clicks or conversions.
Our Refund Policy
Tapfiliate subscriptions are paid in advance and are non-refundable, in whole or in part. This also applies when you cancel or downgrade: cancelling stops future charges, and you keep access until the end of the period you have already paid for.
There are two exceptions:
Charged in error: If we charged you by mistake, we refund that amount, provided you report it to our support team within 30 days of the charge.
Account closed by us: If we close your account without any breach of our Terms on your side, we refund the fees for the unused part of your current subscription period.
Questions about a charge? Contact us at support@tapfiliate.com first – it is the easiest and fastest way to resolve it. Please do not file a dispute with your bank or payment provider while we are looking into it: a dispute freezes the transaction and slows everything down.
For a full breakdown of our legal guidelines, please refer to our Terms of Service.
Next Steps
Manage Your Account: If you need to stop future charges, learn how to cancel your subscription.
Billing Details: Review how your bill is calculated to understand base rates and overage fees.
Branding: Now that your account is active, ensure your Sender’s Email (SPF) is set up for professional affiliate communication.