If you cancelled your Tapfiliate subscription and now want it back, you can. Which route you take depends on whether your access has ended yet and whether you ever made a payment. In most cases your programs, affiliates and tracking are still there waiting for you.

In this article we will go over:

After you cancel, your account stays available until the end of your current paid period or trial. Until that date you do not need to reopen anything:

Nothing is charged at that moment. Your subscription continues and the next payment follows your usual billing schedule.

The sections below apply once the account has been closed, which happens the day after your access ends.

Closing the account does not delete your data: your programs, affiliates, conversions and settings stay as they were, and you can pick up where you left off if you come back. We do not promise how long this data is kept, though: under our Terms of Service, the data of a closed account may be deleted, so export anything you need before your access ends.

If your account was closed while you were still on a trial and you never made a payment, reopening is handled by our team. It only takes a moment:

There is no fee for reopening, and you are not charged at the moment the account is reactivated.

If at least one payment was made on the account, our team reopens it for you. A closed account cannot be reopened by logging in:

If your account was suspended because payments failed, the suspension email has a Reopen account now button: pay the amount due there and your account is reopened right away, without contacting us.

Sometimes you do not want the old data back – you want a clean slate under the same email address. You can sign up again with the same email address at any time. This creates a new, separate account; the old one stays closed.

If you also want the old account permanently deleted, contact our support team and say so explicitly. A permanent deletion cannot be undone; what it covers is described in the FAQ below.

There is no separate pause option. To take your whole account offline, cancel the subscription: it stays available until your access ends, then it is closed; your data is not deleted at that point. When you are ready, resume before that date or reopen the account as described above. To stop only one program, archive it instead. If that program pays automatic recurring commissions, read about archiving in FAQ: Account Lifecycle first: archiving permanently stops those commissions for the customers it has already brought in.

A cancellation can be undone, and closing the account does not delete your data. A permanent deletion under GDPR is irreversible: the account owner and team members are anonymised, so the account cannot be reopened afterwards. Your affiliates' accounts are anonymised only if you ask us to, and accounting records (conversions, commissions, invoices) are kept.

Your programs and settings are restored as they were, but it is worth re-checking your integration before you tell affiliates you are live again – especially if your website changed while the account was closed. See How to Validate Your Tracking.

Contact our support team with the account email address and we will check what is still available for you.

If you have any questions or if something in this guide is unclear, please don't hesitate to contact us at support@tapfiliate.com – we're happy to assist!