If you cancelled your Tapfiliate subscription and now want it back, you can. Which route you take depends on whether your access has ended yet and whether you ever made a payment. In most cases your programs, affiliates and tracking are still there waiting for you.
In this article we will go over:
Before your access ends: resume your subscription
After you cancel, your account stays available until the end of your current paid period or trial. Until that date you do not need to reopen anything:
Go to Profile > Billing.
Click Resume subscription.
Nothing is charged at that moment. Your subscription continues and the next payment follows your usual billing schedule.
The sections below apply once the account has been closed, which happens the day after your access ends.
How long your data is kept
After the account is closed, your data remains intact for up to one year. That means your programs, affiliates, conversions and settings are preserved, and you can pick up where you left off if you come back within that window.
💡 Cancelling is not the same as permanent deletion. A cancellation can be reversed; a GDPR "right to be forgotten" deletion cannot. See the FAQ below.
Reopening a closed trial or free account
If your account was closed while you were still on a trial and you never made a payment, reopening is handled by our team. It only takes a moment:
Reach out to our support team via the chatbox in the bottom right of the page, or email support@tapfiliate.com.
Provide the email address associated with the account you want to reopen.
We will renew your trial time and let you know when your first charge would take place.
There is no fee for reopening, and you are not charged at the moment the account is reactivated.
Reopening a closed paid account
If at least one payment was made on the account, you can restart it yourself – no need to contact us:
Log in with your existing email address and password.
You will be prompted to submit your payment details.
Your account is charged immediately and your access is restored.
If you have forgotten your password, use the password reset link on the login page first. If the reset email does not arrive, see How to Change or Reset a forgotten Password.
Starting over with the same email address
Sometimes you do not want the old data back – you want a clean slate under the same email address. Because that address is still attached to the old account, sign-up will not go through until the old account is removed.
Contact our support team and let us know. We will arrange to delete the old account so you can sign up again from scratch with the same email.
FAQ
❓Can I just pause my account instead?
There is no separate pause option. To take your whole account offline, cancel the subscription: it stays available until your access ends, then it is closed and your data is kept for up to a year. When you are ready, resume before that date or reopen the account as described above. To stop only one program, archive it instead.
❓What is the difference between cancelling and permanent deletion?
A cancellation keeps your data for up to a year and can be undone. A permanent deletion under GDPR is irreversible and erases all associated data, so the account cannot be reopened afterwards.
❓Will my tracking still work after I reopen?
Your programs and settings are restored as they were, but it is worth re-checking your integration before you tell affiliates you are live again – especially if your website changed while the account was closed. See How to Validate Your Tracking.
❓My account was closed more than a year ago. Can it still be reopened?
Contact our support team with the account email address and we will check what is still available for you.
Still need help?
If you have any questions or if something in this guide is unclear, please don't hesitate to contact us at support@tapfiliate.com – we're happy to assist!
Next Steps
How to Cancel Your Tapfiliate Subscription – what happens after you cancel.
FAQ: Account Lifecycle - Pausing, Canceling, and Reopening – the full picture on pausing, cancelling and deletion.
Changing Your Subscription Plan – moving to a different plan once you are back.