❓How do I pause or "freeze" my account?
If you run several programs and only want to stop one of them, you do not need to touch your subscription. Archive that program instead: go to Programs > General settings, select the program in the switcher in the top right corner of the page, scroll to the bottom and click Archive program, then confirm.
An archived program keeps all of its historical data in a read-only view, stops tracking new clicks and conversions, and does not count towards the number of programs included in your plan. You can bring it back with the Activate button, with one exception described below. You can find the full walkthrough in General Program Settings.
Programs with automatic recurring commissions: if a commission type of the program has Automatic recurring commissions switched on, archiving cancels every customer who receives these commissions. Clicking Activate later does not bring these customers back: no more automatic recurring commissions are generated for them, and conversions you send with their customer ID are rejected. Lifetime commissions, and recurring commissions without the automatic option, keep working once the program is active again.
If you want to take your whole account offline due to business changes or a storefront overhaul, you can cancel your subscription. Your account stays available until the end of your paid period or trial and is closed the day after. Closing the account does not delete your data, but we do not promise how long it is kept: under our Terms of Service, the data of a closed account may be deleted, so export anything you need before your access ends. Until your access ends you can undo this with Resume subscription on the Billing page; after that, you can reopen the account to jump-start your program again.
❓How do I cancel my subscription?
To cancel, navigate to Settings > Account > Billing and click "Cancel account". You keep access until the end of your current paid period or trial, and your subscription won't renew.
Important Checklist: Before canceling, ensure you export your data, download your invoices, notify your affiliates, and pay out any outstanding commissions.
Only stopping part of your setup? If one program has run its course but the rest of your account is still active, archive that program instead of canceling.
Shopify, Wix and Lightspeed users: You must manage your cancellation directly in that platform.
❓Can I reopen a canceled account?
Yes, it is possible to continue where you left off:
Access not ended yet: click Resume subscription on the Billing page. Closed accounts: see How to Reopen a Cancelled Tapfiliate Account. While your account is closed, your API key, Zapier, MCP and other connected integrations stop working. After the account is reopened, your API key works again automatically. If Zapier or your AI assistant (MCP) tried to connect while the account was closed, it may ask you to reconnect it.
❓What is the difference between canceling and permanent deletion?
Cancellation: Your account stays available until the end of your paid period or trial, then it is closed. Your data is not deleted at that point, but we do not promise how long it is kept.
Permanent Deletion (GDPR): This is irreversible. On your request we anonymise the account owner and your team members and remove your integrations. Your affiliates' accounts are anonymised separately, if you ask us to, and accounting records (conversions, commissions, invoices) are kept. To exercise your "Right to be Forgotten," please contact us directly.
Archiving a program: This is not a form of deletion. The program stays in your account in a read-only view with all of its historical data, and can be reactivated at any time. Reactivation does not bring back customers with automatic recurring commissions, though: archiving cancels them for good (see above).