❓How do I reopen a trial account if I canceled it?
If you closed your account during the trial period, reach out to our support team - support@tapfiliate.com - via the chatbox. We will renew your trial and let you know when your first charge will occur.
❓How do I regain access to a paying account?
If you previously had a paying account, simply log in with your email and password. You will be asked to provide payment details and will be charged immediately to restore access.
❓Can I start a new trial with an email that is already in use?
Yes, but you will need to contact our support team - support@tapfiliate.com first. We can arrange to delete your old account data so you can start with a "clean slate".
❓What support channels are available?
We provide online support via email and live chat in English. For users on Scale or Enterprise plans, we also offer personalized demos and phone support for account setup or integration.
❓Can I get a tour of the platform before committing?
Absolutely. We recommend watching our demo recording for an immediate look at the platform. Scale and Enterprise users can also schedule a live session with a customer success manager.