❓How do I pause or "freeze" my account?
If you run several programs and only want to stop one of them, you do not need to touch your subscription. Archive that program instead: go to Programs > General settings, select the program in the switcher in the top right corner of the page, scroll to the bottom and click Archive program, then confirm.
An archived program keeps all of its historical data in a read-only view, stops tracking new clicks and conversions, and does not count towards the number of programs included in your plan. You can bring it back at any time with the Activate button. You can find the full walkthrough in General Program Settings.
If you want to take your whole account offline due to business changes or a storefront overhaul, you can "freeze" it by canceling your subscription. Your data will remain intact, and you can reach out to Customer Support to re-enable it whenever you are ready to jump-start your program again.
❓How do I cancel my subscription?
To cancel, navigate to your Profile (avatar icon) > Billing page and click "Cancel account".
Important Checklist: Before canceling, ensure you export your data, download your invoices, notify your affiliates, and pay out any outstanding commissions.
Only stopping part of your setup? If one program has run its course but the rest of your account is still active, archive that program instead of canceling.
Lightspeed Users: You must manage your cancellation directly through your Lightspeed account.
❓Can I reopen a canceled account?
Yes, it is possible to continue where you left off:
Canceled during trial: Contact Customer Support to reopen the account.
Canceled after the trial ended: Simply attempt to log in and submit payment information to restart your subscription.
❓What is the difference between canceling and permanent deletion?
Cancellation: Your data remains intact for up to one year, allowing you to return.
Permanent Deletion (GDPR): This is irreversible and erases all associated data. To exercise your "Right to be Forgotten," please contact us directly.
Archiving a program: This is not a form of deletion. The program stays in your account in a read-only view with all of its historical data, and can be reactivated at any time.