❓How do I pause or "freeze" my account?
If you need to take your program temporarily offline due to business changes or storefront overhauls, you can "freeze" your account by canceling your subscription. Your data will remain intact, and you can reach out to Customer Support to re-enable it whenever you are ready to jump-start your program again.
❓How do I cancel my subscription?
To cancel, navigate to your Profile (avatar icon) > Billing page and click "Cancel account".
Important Checklist: Before canceling, ensure you export your data, download your invoices, notify your affiliates, and pay out any outstanding commissions.
Lightspeed Users: You must manage your cancellation directly through your Lightspeed account.
❓Can I reopen a canceled account?
Yes, it is possible to continue where you left off:
Canceled during trial: Contact Customer Support to reopen the account.
Canceled after the trial ended: Simply attempt to log in and submit payment information to restart your subscription.
❓What is the difference between canceling and permanent deletion?
Cancellation: Your data remains intact for up to one year, allowing you to return.
Permanent Deletion (GDPR): This is irreversible and erases all associated data. To exercise your "Right to be Forgotten," please contact us directly.