Troubleshooting

Think something's up? Here are some common issues and how to solve 'em.

Thomas van der Kleij avatar Maria avatar Amaris Montes avatar
12 articles in this collection
Written by Thomas van der Kleij, Maria, and Amaris Montes

Why is the referrer missing in the conversion?

Unknown referrer? There are many possible reasons why it isn't listed
Amaris Montes avatar
Written by Amaris Montes
Updated yesterday

How do I know if my Stripe Integration is working?

Troubleshooting your Stripe Integration
Amaris Montes avatar
Written by Amaris Montes
Updated this week

What can I do if clicks and/or conversions aren't tracking?

How to test and troubleshoot the integration between your website and Tapfiliate.
Maria avatar
Written by Maria
Updated over a week ago

Help! My impressions are not tracking.

Details on what impressions are and how they are tracked.
Thomas van der Kleij avatar
Written by Thomas van der Kleij
Updated over a week ago

Why are bonus commissions not showing?

Thomas van der Kleij avatar
Written by Thomas van der Kleij
Updated over a week ago

I'm trying to test a trigger, but I get an error message

What does 'create one corresponding data point' refer to?
Maria avatar
Written by Maria
Updated over a week ago

I'm trying to sign in, but I get an error that says my account doesn't exist.

Error message when attempting to log in
Maria avatar
Written by Maria
Updated this week

I had only one conversion registered, and it stopped working.

Troubleshooting when only your first conversion tracked.
Maria avatar
Written by Maria
Updated over a week ago

Why do my emails end up in the spam inbox?

If your emails to affiliates land in their spam inbox, you might need to set up a Sender Policy Framework (SPF).
Maria avatar
Written by Maria
Updated this week

How long does it take for clicks and conversions to appear?

Thomas van der Kleij avatar
Written by Thomas van der Kleij
Updated over a week ago

I'm not able to reset my password

When I try to reset my password, I get an error saying my email doesn't exist
Maria avatar
Written by Maria
Updated over a week ago

Why aren't my clicks showing up?

More clarity regarding the tracking set up and display of clicks.
Maria avatar
Written by Maria
Updated over a week ago