Troubleshooting

Think something's up? Here are some common issues and how to solve 'em.

16 articles in this collection
Written by Thomas, Maria, and Amaris Montes

Troubleshoot your integration

Clicks are not showing up

Troubleshoot click-tracking and redirect issues

Written by Maria
Updated over a week ago

My clicks/conversions/customers aren't tracking

Test and troubleshoot your integration and make sure traffic data reaches the Tapfiliate platform

Written by Maria
Updated over a week ago

Only one conversion registered and it stopped working

Troubleshooting when only your first conversion tracked, or if you're missing conversion data

Written by Maria
Updated over a week ago

How do I know if my Stripe Integration is working?

Troubleshooting your Stripe Integration

Written by Amaris Montes
Updated over a week ago

How long does it take for Clicks, Conversions and Customers to appear?

Written by Thomas
Updated over a week ago

Setting up your affiliate marketing program

My sender's email is not being accepted or emails are not firing/landing

Troubleshooting Sender Policy Framework (SPF) record issues

Written by Amaris Montes
Updated over a week ago

Troubleshooting logo issues

Troubleshooting logo uploads and image quality issues

Written by Amaris Montes
Updated over a week ago

My favicon not uploading

Are you faced with a "must be .ico" error? Here's how to fix that.

Written by Thomas
Updated over a week ago

I'm having issues setting up my custom domain

Troubleshooting issues with your custom domain

Written by Amaris Montes
Updated over a week ago

My bonus commissions are not showing

Can't see bonus commissions assigned? You may be missing something.

Written by Thomas
Updated over a week ago

The referrer missing in the conversion

Troubleshoot why the referrer field is empty or unknown.

Written by Amaris Montes
Updated over a week ago

I'm trying to test a trigger, but I get an error message

What does 'create one corresponding data point' refer to?

Written by Maria
Updated over a week ago

Why do my emails end up in the spam inbox?

If your emails to affiliates land in their spam inbox, you might need to set up a Sender Policy Framework (SPF).

Written by Maria
Updated over a week ago

Why are my affiliates appearing in the archived section of my account?

Troubleshooting with Zapier

Written by Amaris Montes
Updated over a week ago

Your Tapfiliate account

I'm trying to sign in, but I get an error saying my account doesn't exist

Error message when attempting to log in.

Written by Maria
Updated over a week ago

I'm not able to reset my password

When I try to reset my password, I get an error saying my email doesn't exist

Written by Maria
Updated over a week ago