Tapfiliate

Sonya

Anton Zelenin

Think something's up? Here are some common issues and how to solve 'em.

Troubleshooting

Troubleshoot click-tracking and redirect issues

Clicks are not showing up

Test and troubleshoot your integration and make sure traffic data reaches the Tapfiliate platform

My clicks/conversions/customers aren't tracking

Troubleshooting when only your first conversion tracked, or if you're missing conversion data

Only one conversion registered and it stopped working

How do I know if my Stripe Integration is working?

How long does it take for Clicks, Conversions and Customers to appear?

Troubleshoot your integration

Troubleshooting Sender Policy Framework (SPF) record issues

My sender's email is not being accepted or emails are not firing/landing

Troubleshooting logo uploads and image quality issues

Troubleshooting logo issues

Are you faced with a "must be .ico" error? Here's how to fix that.

My favicon not uploading

Troubleshooting issues with your custom domain

I'm having issues setting up my custom domain

Can't see bonus commissions assigned? You may be missing something.

My bonus commissions are not showing

Troubleshoot why the referrer field is empty or unknown.

The referrer missing in the conversion

What does 'create one corresponding data point' refer to?

I'm trying to test a trigger, but I get an error message

If your emails to affiliates land in their spam inbox, you might need to set up a Sender Policy Framework (SPF).

Why do my emails end up in the spam inbox?

Troubleshooting with Zapier & the REST API

Why are my affiliates appearing in the archived section of my account?

Setting up your affiliate marketing program 

I'm trying to sign in, but I get an error saying my account doesn't exist

Your Tapfiliate account

Developer Docs

Find answers and get help from Intercom Support and Community Experts

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