Troubleshooting
Think something's up? Here are some common issues and how to solve 'em.
17 articles in this collection
Written by Thomas, Maria, and Amaris Montes
Written by Thomas, Maria, and Amaris Montes
Troubleshoot your integration
Clicks are not showing up
Troubleshoot click-tracking and redirect issues
Written by Maria
Updated over a week ago
Updated over a week ago
My clicks/conversions/customers aren't tracking
Test and troubleshoot your integration and make sure traffic data reaches the Tapfiliate platform
Written by Maria
Updated over a week ago
Updated over a week ago
Only one conversion registered and it stopped working
Troubleshooting when only your first conversion tracked, or if you're missing conversion data
Written by Maria
Updated over a week ago
Updated over a week ago
My impressions are not tracking
Information about impressions and how they are tracked.
Written by Thomas
Updated over a week ago
Updated over a week ago
How do I know if my Stripe Integration is working?
Troubleshooting your Stripe Integration
Written by Amaris Montes
Updated over a week ago
Updated over a week ago
How long does it take for Clicks, Conversions and Customers to appear?
Written by Thomas
Updated over a week ago
Updated over a week ago
Setting up your affiliate marketing program
My sender's email is not being accepted
Troubleshooting Sender Policy Framework (SPF) record issues
Written by Amaris Montes
Updated over a week ago
Updated over a week ago
Troubleshooting logo issues
Troubleshooting logo uploads and image quality issues
Written by Amaris Montes
Updated over a week ago
Updated over a week ago
My favicon not uploading
Are you faced with a "must be .ico" error? Here's how to fix that.
Written by Thomas
Updated over a week ago
Updated over a week ago
I'm having issues setting up my custom domain
Troubleshooting issues with your custom domain
Written by Amaris Montes
Updated over a week ago
Updated over a week ago
My bonus commissions are not showing
Can't see bonus commissions assigned? You may be missing something.
Written by Thomas
Updated over a week ago
Updated over a week ago
The referrer missing in the conversion
Troubleshoot why the referrer field is empty or unknown.
Written by Amaris Montes
Updated over a week ago
Updated over a week ago
I'm trying to test a trigger, but I get an error message
What does 'create one corresponding data point' refer to?
Written by Maria
Updated over a week ago
Updated over a week ago
Why do my emails end up in the spam inbox?
If your emails to affiliates land in their spam inbox, you might need to set up a Sender Policy Framework (SPF).
Written by Maria
Updated over a week ago
Updated over a week ago
Your Tapfiliate account
I'm trying to sign in, but I get an error saying my account doesn't exist
Error message when attempting to log in.
Written by Maria
Updated over a week ago
Updated over a week ago
I'm not able to reset my password
When I try to reset my password, I get an error saying my email doesn't exist
Written by Maria
Updated over a week ago
Updated over a week ago