11 articles
FAQ: Account & Program Management
FAQ: Renewing Your Subscription and Account Recovery
Learn how to regain access to your Tapfiliate account and restart your subscription based on your previous account status.
How to Cancel Your Tapfiliate Subscription
Cancel your Tapfiliate subscription from the Billing page, keep access until the end of your paid period or trial, and resume it in one click if you change your mind.
How to Reopen a Cancelled Tapfiliate Account (Trial or Paid)
Reactivate a cancelled or closed Tapfiliate account – resume before your access ends, or reopen a closed trial or paid account, and how long your data is kept.
FAQ: Capabilities, Compliance, and Tracking
Technical details regarding Tapfiliate’s tracking methods, data security, and platform features.
FAQ: Why does your Shopify app page mention external charges?
If you’ve noticed a mention of "external charges" on our Shopify App Store page, don't worry. This guide clarifies what this term means and why it does not result in any extra fees for your account.
FAQ: Can I use Tapfiliate to run programs for others?
Learn how agencies and individuals can use Tapfiliate to manage affiliate programs on behalf of their clients.
FAQ: What tracking methods do Tapfiliate offer
Learn how Tapfiliate identifies your affiliates' traffic and which tracking structure—Query String, Hash, or Custom—best fits your website’s technical requirements.
FAQ: Customer Support and Communication Channels
Learn about our support services, available communication channels, and how to get the most out of your Tapfiliate experience.
FAQ: Account Lifecycle - Pausing, Canceling, and Reopening
Everything you need to know about managing your Tapfiliate subscription status, from temporary pauses to permanent data erasure.
FAQ: Managing Balances, Payments, and Testing
A guide for Advertisers on interpreting reporting data, managing affiliate payments, and utilizing development environments