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October 29, 2026
  1. Troubleshooting VAT ID Errors
  2. Our Refund Policy
  3. Next Steps

Troubleshooting VAT ID Errors

We use the European Union’s VIES system to validate IDs. If your ID is rejected, it is usually due to one of these three reasons:
  1. Invalid ID: The number does not exist in the official database. You can verify yours at the VIES VAT number validator.
  2. Cross-Border Restrictions: Your ID might be valid domestically but not authorized for EU-wide transactions.
  3. System Outages: If the VIES system in your specific country is temporarily down, we cannot verify the ID. If this happens, please wait a few hours and try again.
There may be certain situations in which a submission might turn up an error.

Our Refund Policy

Tapfiliate subscriptions are paid in advance and are non-refundable, in whole or in part, including when you cancel or downgrade.
  • Charged in error: If we charged you by mistake, we refund that amount, provided you report it to our support team within 30 days of the charge.
  • Important: If you have a question about a charge, contact support@tapfiliate.com first and please do not file a dispute with your bank. Disputes freeze the transaction and significantly delay our team’s ability to resolve it.
The full policy is in Why was I charged and what is the refund policy?

Next Steps