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22 articles

One Time Zone for Everyone: All Dates in Tapfiliate Are in UTC

Since October 21, 2026, all dates and times in Tapfiliate are in UTC, so you, your team, and your affiliates see the same numbers for any period.

FAQ: Account & Program Management

FAQ: Renewing Your Subscription and Account Recovery

Learn how to regain access to your Tapfiliate account and restart your subscription based on your previous account status.

How to Cancel Your Tapfiliate Subscription

Cancel your Tapfiliate subscription from the Billing page, keep access until the end of your paid period or trial, and resume it in one click if you change your mind.

How to Reopen a Cancelled Tapfiliate Account (Trial or Paid)

Reactivate a cancelled or closed Tapfiliate account – resume before your access ends, or reopen a closed trial or paid account, and how long your data is kept.

FAQ: Capabilities, Compliance, and Tracking

Technical details regarding Tapfiliate’s tracking methods, data security, and platform features.

FAQ: Why does your Shopify app page mention external charges?

If you’ve noticed a mention of "external charges" on our Shopify App Store page, don't worry. This guide clarifies what this term means and why it does not result in any extra fees for your account.

FAQ: Can I use Tapfiliate to run programs for others?

Learn how agencies and individuals can use Tapfiliate to manage affiliate programs on behalf of their clients.

FAQ: What tracking methods do Tapfiliate offer

Learn how Tapfiliate identifies your affiliates' traffic and which tracking structure—Query String, Hash, or Custom—best fits your website’s technical requirements.

FAQ: Customer Support and Communication Channels

Learn about our support services, available communication channels, and how to get the most out of your Tapfiliate experience.

FAQ: Account Lifecycle - Pausing, Canceling, and Reopening

Everything you need to know about managing your Tapfiliate subscription status, from temporary pauses to permanent data erasure.

FAQ: Managing Balances, Payments, and Testing

A guide for Advertisers on interpreting reporting data, managing affiliate payments, and utilizing development environments

How do I join the Tapfiliate affiliate program?

FAQ: Setting up your affiliate marketing program

Why is my Sender Email not working?

Troubleshooting Sender Policy Framework (SPF) record issues

How to Successfully Upload Your Program Logo

Troubleshooting logo uploads and image quality issues

Troubleshooting: Missing or Unknown Referrers in Conversions

Troubleshoot why the referrer field is empty or unknown.

Can I share posts on Instagram?

Possibilities and limitations of affiliate marketing using Instagram.

Why do my emails end up in the spam inbox?

If your emails to affiliates land in their spam inbox, you might need to set up a Sender Policy Framework (SPF).

Why are my affiliates appearing in the archived section of my account?

Troubleshooting with Zapier & the REST API

FAQ: Billing

How is my Tapfiliate subscription billed?

Learn about how Tapfiliate calculates your bill

Why was I charged and what is the refund policy?

Why you see a charge from Tapfiliate and how our refund policy works.

Why am I having issues with VAT or refunds?

Errors involving VAT id validation and how to handle them

How does annual billing work?

Manage your Tapfiliate subscription once a year and save money