Starting a new affiliate program is an exciting step, and we want to ensure your transition from a trial to a paid plan is as smooth as possible. Below is everything you need to know about our trial requirements and billing.

Your Tapfiliate trial includes access to all Tapfiliate features of the plan you've chosen to trial. Next to that you can count on having access to our REST API, use Zapier to create automations, and begin inviting your affiliates so they can begin driving conversions and earning commissions.

This means that you can explore the full potential of our Launch & Scale plans starting on Day 1 of your free trial.

Every plan – Launch, Scale and Enterprise – comes with a 14-day free trial.

On Enterprise, terms are tailored to your setup, and so is the trial: for a complex rollout, we can discuss a tailored trial duration with you.

We offer a demo recording of our software. During this demo, our Customer Success Manager walks you through the system and shows features and benefits of Tapfiliate. We offer a firsthand look at the platform, as well as cover some basic functionalities.

If you'd like a glimpse into our platform before signing up and don't have the time to check out the recording, you may check out the Inside Tapfiliate section of our support documentation. Here you will find high-level overviews of the core pages and functionalities of Tapfiliate.

Ready to dive in on your own? In that case, sign up for our free trial. We have carefully laid out a customer journey (starting at signup), that will introduce all important concepts of our platform to you.

Yes, you can also schedule a personalized platform demo. It is a 1-on-1 session, where an onboarding specialist will provide the complete walkthrough of the product. You will get a basic overview of the platform and its features.

Tapfiliate offers support via chat and online channels. For more information, you can refer to this article.

If you need phone support related to setting up your account or integration, we can help you with that. Please note, you must be on Scale or Enterprise plans to get phone support.

According to our recent changes, you will be asked to enter your billing information during your registration.

Most of our users start running their affiliate programs within the first few days of setting up Tapfiliate in their websites and have active programs before the end of the 14-day trial period.

Please note that billing starts automatically when the free trial ends. In case there are no valid billing details added, the account will be locked. If you decide Tapfiliate is not the right fit, cancel before your trial ends and you will not be charged.

If you do not have a credit card to provide for your billing information, we also offer the option of paying via PayPal.

Your monthly billing starts automatically at the end of your trial period. You will be charged for the plan you've chosen to trial (Scale or Launch).

It is not possible to create custom plans or mix features. Out of fairness to our other users, we do not offer any other plans outside of the ones advertised in our Pricing page.

No, you will only be charged once your free trial period expires. Billing starts automatically at the end of the trial period using the payment details provided during sign-up.

You can cancel at any time from the Billing page. If you cancel during your trial, you keep access until the trial ends and you are not charged.

Once a payment has been made, it is non-refundable, including when you cancel: you keep access until the end of the period you have paid for. The exceptions are a charge made in error, which we refund if you report it to support@tapfiliate.com within 30 days of the charge, and an account we close without any breach of our Terms on your side. See Why was I charged and what is the refund policy? for details.