Troubleshooting VAT ID Errors
We use the European Union's VIES system to validate IDs. If your ID is rejected, it is usually due to one of these three reasons:
Invalid ID: The number does not exist in the official database. You can verify yours at the VIES VAT number validator.
Cross-Border Restrictions: Your ID might be valid domestically but not authorized for EU-wide transactions.
System Outages: If the VIES system in your specific country is temporarily down, we cannot verify the ID. If this happens, please wait a few hours and try again.
There may be certain situations in which a submission might turn up an error.
Our Refund and Money-Back Guarantee
We want you to be satisfied with your program. If you find that Tapfiliate isn't the right fit, we offer a 14-day money-back guarantee.
Eligibility: You can request a refund within 14 days of your first successful payment.
Shopify Users: If you signed up via the Shopify App Store, refunds must be handled through Shopify Support.
Important: If you have requested a refund, please do not file a dispute with your bank. Disputes freeze the transaction and significantly delay our team's ability to process your return.
Next Steps
Setup: Ready to authorize your branded email? See Setting up your Sender's Email (SPF).
Tracking: Having issues with missing data? Read The referrer missing in the conversion.