With our Payments Page, it's possible to manually set negative commissions on the Tapfiliate platform if you have previously settled (paid out) the contested balance with the affiliate. To view an example of this, please see this article.
There are two ways that refunds and cancelations are dealt with in Tapfiliate.
In the case of a refund, return, or cancelation, you can do one of the following:
- If the commission had already been paid out to the affiliate, find the conversion and disapprove it. That commission amount will then be subtracted from the affiliate's outstanding balance.
- It's also possible to perform partial detractions by simply editing the commission amount awarded for that approved conversion. The difference will be subtracted from the affiliate's outstanding balance.
If you're using a smart integration that connects directly to your Tapfiliate account (such as our Stripe integration), you can choose to have refunds, cancelations and disputes automatically handled for you.
If you'd like to enable or disable this option, go to your Integrations page > Select the Integration > Settings > toggle the option on/off.
Pro Tip: Regardless of the scenario that applies to you, it's considered good practice to leave a comment in the commission. This way, the affiliate knows reason why the commission was disapproved and why their balance was set back.
Note: If you're using the old Payouts page, please refer to this article.