If you'd like to track free trial users or referred leads, we've made it possible to capture and link the referred user to an affiliate using our Customers Feature. This allows you to link a user to an affiliate without attributing commission right away.
Here you will find instructions on how to start tracking referred leads or trial users.
1. Modify your conversion code
Tracking a trial or a lead begins with a small change to your conversion code. You can find the changes for registering both trial users or leads documented in our JS developer docs.
Alternatively, you can also create a customer through the API with status set to
Note: Once a customer is registered with an initial status, it isn't possible to change the track. For example, once a customer is tracked as "trial", it isn't possible to switch them to "lead".
2. Add conversions
Once the lead or trial user becomes a paying customer, proceed to add conversions to that customer in one of the following ways:
Manual: Add conversions through the Conversions interface.
API: Add conversions for a trial user or lead using this endpoint. If you're looking to set up recurring commissions through the API, see this article. Please keep in mind that you might need the help of developer to set this up for you.
Integration: Some of our integrations automatically support conversion tracking without using the API. You can check if your integration supports automatic tracking here, by going to your integration.
What happens after I add a conversion?
After you attach a conversion to a customer, the customer's status will change.
The status will change according to the initial alias that is being used in the tracking code:
If you used
'trial'in your tracking code, adding the conversion will change the customer status will be "Paying"
If you used
'lead'in your tracking code, adding the conversion will change the customer status will be "Won"
If you used
'customer'in your tracking code, adding the conversion will change the customer status to "Active".
Pro Tip: If you'd like to limit the amount of conversions an affiliate is entitled to for any given customer, you can set up caps.
Note: Are you an e-commerce business? Then this article regarding lifetime commissions could interest you.