How can I contact Tapfiliate support?
We prioritize high-quality, efficient assistance through our dedicated online channels:
Email & Live Chat: We offer comprehensive online support to gather technical details effectively and improve our documentation.
English-Only Support: To ensure clear communication across our global team, all support is conducted in English.
Availability: Our team is ready to help you with plan questions, feature details, or account strategy.
Can I speak with someone on the phone?
Yes, phone support is available for specific needs and plans:
Plan Requirement: You must be on a Scale or Enterprise plan to access phone support.
Focus Areas: We provide phone assistance specifically for account setup and technical integration.
Can I get a demo of the platform?
We offer several ways to explore Tapfiliate's features:
Demo Recording: We encourage all users to watch our demo recording for a firsthand look at the platform’s capabilities.
Personalized Demos: Users on Scale and Enterprise plans can schedule a one-on-one session with a Customer Success Manager.
Free Trial: You can explore the platform yourself with our trial. If you cancel within the trial period, you will not be billed.
Next Steps
Start Your Journey: Ready to dive in? Watch our demo recording now.
Technical Help: If you need help with a custom setup, visit our guide on Where to find a developer.
Plan Upgrade: Interested in phone support? You can upgrade to a Scale or Enterprise plan in your Settings.