> ## Documentation Index
> Fetch the complete documentation index at: https://support.tapfiliate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are my affiliates appearing in the archived section of my account?

> Troubleshooting with Zapier & the REST API

November 9, 2026

1. **[Why are my affiliates appearing in the archived section?](#h_d7810908c2)**
2. **[Zapier Configuration](#h_1e8127eb95)**
3. **[REST API Implementation](#h_f4de73715c)**
4. **[Next Steps](#h_a69faaa145)**

***

## Why are my affiliates appearing in the archived section?

When creating affiliates via **[Zapier](https://zapier.com/)** or the **[REST API](https://support.tapfiliate.com/integrations/supported-integrations/how-to-integrate-with-tapfiliate-via-the-rest-api.md)**, it is important to remember that affiliates can participate in multiple different programs within your account.\

If an affiliate is created but not explicitly assigned to a specific program, the system will automatically place them in the **Archived** section. To ensure your affiliates are active and ready to promote, you must follow a two-step creation process.

***

## Zapier Configuration

To successfully onboard affiliates using Zapier, your Zap must include these specific actions:

1. **Trigger:** An action in your chosen platform/app.
2. **Find/Create Affiliate:** Ensure the "Create Tapfiliate Affiliate if it doesn’t exist yet?" box is checked.
3. **Add Affiliate to Program:** This is the critical step to prevent archiving.
4. **Add to Group (Optional):** You may then add the affiliate to a specific group for reporting or commission purposes.

***

## REST API Implementation

For developers using the REST API, the process must be handled in two distinct calls:

1. **[Create Affiliate](https://support.tapfiliate.com/integrations/supported-integrations/how-to-integrate-with-tapfiliate-via-the-rest-api.md#h_41e0a12441):** Use the `/affiliates/` endpoint.
2. **[Add Affiliate to Program](https://support.tapfiliate.com/integrations/supported-integrations/how-to-integrate-with-tapfiliate-via-the-rest-api.md#h_1f91f1b213):** Assign them to a program ID.
   * **Pro Tip:** To automatically send a welcome email during this second step, append `?send_welcome_email=true` to your endpoint URL.

***

## Next Steps

* **Customizing Communication:** Now that your affiliates are being assigned correctly, ensure they receive branded emails by [Setting up your Sender's Email (SPF)](https://support.tapfiliate.com/advanced-configurations-automation/setting-up-sender-policy-framework-spf-for-custom-emails.md).
* **Automation Templates:** Ready to design the welcome message mentioned in the API tip? See our guide on [Trigger emails](https://support.tapfiliate.com/advanced-configurations-automation/launch-plan/trigger-emails.md).
* **Verification:** If you’ve assigned a program but the affiliate still isn't receiving emails, visit [Why do my emails end up in the spam inbox?](https://support.tapfiliate.com/troubleshooting-faq/faq-setting-up-your-affiliate-marketing-program/why-do-my-emails-end-up-in-the-spam-inbox.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.