> ## Documentation Index
> Fetch the complete documentation index at: https://support.tapfiliate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why was I charged and what is the refund policy?

> Why you see a charge from Tapfiliate and how our refund policy works.

October 29, 2026

1. **[Why was I charged?](#h_139f39b58b)**
2. **[Our Refund Policy](#h_5100d79e7d)**
3. **[Next Steps](#h_c8abe4e67c)**

***

Understanding your billing cycle and our refund policy helps ensure a smooth experience with your affiliate program.

## Why was I charged?

If you see a charge from Tapfiliate, it is most likely because your free trial period has concluded.

* **Automatic Transition:** Billing begins automatically once the free trial ends.
* **Trial Duration:** The trial lasts 14 days on every plan.
* **Subscription Model:** Unlike platforms that take a commission, Tapfiliate is a subscription-based software. This means you are charged a flat rate to keep your portal active, regardless of whether you have registered clicks or conversions.

## Our Refund Policy

Tapfiliate subscriptions are paid in advance and are **non-refundable**, in whole or in part. This also applies when you cancel or downgrade: cancelling stops future charges, and you keep access until the end of the period you have already paid for.\

There are two exceptions:

* **Charged in error:** If we charged you by mistake, we refund that amount, provided you report it to our support team within **30 days of the charge**.
* **Account closed by us:** If we close your account without any breach of our Terms on your side, we refund the fees for the unused part of your current subscription period.

**Questions about a charge?** Contact us at [support@tapfiliate.com](mailto:support@tapfiliate.com) first – it is the easiest and fastest way to resolve it. Please **do not file a dispute with your bank or payment provider** while we are looking into it: a dispute freezes the transaction and slows everything down.\

For a full breakdown of our legal guidelines, please refer to our [Terms of Service](https://tapfiliate.com/terms/).

***

## Next Steps

* **Manage Your Account:** If you need to stop future charges, learn [how to cancel your subscription](https://support.tapfiliate.com/troubleshooting-faq/faq-account-program-management/how-to-cancel-your-tapfiliate-subscription.md).
* **Billing Details:** Review [how your bill is calculated](https://support.tapfiliate.com/troubleshooting-faq/faq-billing/how-is-my-tapfiliate-subscription-billed.md) to understand base rates and overage fees.
* **Branding:** Now that your account is active, ensure your [Sender’s Email (SPF)](https://support.tapfiliate.com/advanced-configurations-automation/setting-up-sender-policy-framework-spf-for-custom-emails.md) is set up for professional affiliate communication.


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