Note: This version will be sunsetted on October 3rd, 2020. Users of the Payouts page should upgrade to Payments as soon as possible. Any accounts that have not been upgraded by October 3rd, 2020 will be automatically migrated on that date.
If you're using the old Payouts Page, we advise that our clients to keep the approval of commissions ‘on hold’ until the cancelation/refund period is over.
This is due to the fact that it isn't possible to detract from an affiliate's balance if you're using the old Payouts page.
- If you have already approved a commission, you can always disapprove it, as long as you haven't generated the payout.
- If you have already generated the payout, you will first need to modify the payout. This article explains how to manage that.
Pro Tip: Regardless of the scenario that applies to you, it's considered good practice is to leave a comment in the commission to keep track of the reason why it was disapproved and why the affiliate's balance was set back.
If you are using the new Payments Page, please refer to this article.