If you're using the old Payouts Page, we advise that our clients to keep the approval of commissions ‘on hold’ until the cancelation/refund period is over. This is due to the fact that it isn't possible to issue negative commissions with the old Payouts page.
- If you have already approved a commission, you can always disapprove it, as long as you haven't generated the payout.
- If you have already generated the payout, you will first need to modify the payout. This article explains how to manage that.
Pro Tip: Regardless of the scenario that applies to you, it's considered good practice is to leave a comment in the commission to keep track of the reason why it was disapproved and why the affiliate's balance was set back.
Note: If you have the new Payments Page, please refer to this article.