It sounds like you might be an affiliate trying to reset your password via the advertiser portal, or vice versa.
Advertisers can reset their passwords via https://tapfiliate.com/resetting/request.
Affiliates can reset passwords via their affiliate portal/sign up page.
I've submitted my password reset request for my Tapfiliate account, but I'm not receiving an email. Why is that?
If your Tapfiliate account has closed due to a missed subscription payment, or because the account was cancelled, resetting the password will not be possible. This is because resetting passwords works only for active accounts.
If you would like to reopen your account and don't remember your password, get in touch with our Customer Support team. They will be happy to assist in reactivating your account, so you can reset your password.