In this article, we will cover:
Communication Overview
As an affiliate, staying in touch with your advertiser helps you get updates, ask questions, clarify promotions, and improve your performance.
Tapfiliate provides two built-in ways for advertisers and affiliates to communicate within the platform:
Notifications – one-way announcements sent by the advertiser
In-platform Messenger – two-way direct messaging between you and the advertiser
These tools help advertisers share important updates and allow affiliates to ask questions without leaving the platform.
How an affiliate can understand if communication is available
The communication features are only available on certain plans.
Feature Availability
Scale plan or higher:
Notifications ✔
In-platform messenger ✔
Launch plan:
Notifications ✘
In-platform messenger ✘
If you do not see the Messenger features or cannot send or receive messages, the advertiser may be on the Launch plan, which does not support these communication tools.
Why Communicating with Your Advertiser Is Important
Good communication helps you:
Stay informed about promotions, new products, or commission changes
Ask questions about tracking, payouts, or marketing guidelines
Resolve issues faster without relying on external email threads
Build a stronger partnership with the advertiser
Communication Tools in Tapfiliate
Tapfiliate offers two distinct features inside the Messenger section:
Notifications
Notifications are messages sent by the advertiser to affiliates.
Key characteristics:
Sent by the advertiser to all affiliates or selected affiliates
One-way communication
Affiliates cannot reply to notifications
Used for announcements, program updates, or important notices
In-Platform Messenger
The in-platform messenger allows direct two-way conversations.
Key characteristics:
Either the advertiser or the affiliate can start a conversation
Messages can be sent and received inside Tapfiliate
Ideal for questions, clarifications, and ongoing communication
Works like a private chat between you and the advertiser
How to Use Notifications
Notifications appear in the Messages section of your affiliate dashboard.
What You Can Do as an Affiliate
View all messages sent by the advertiser
Read program updates, promotions, or instructions
Stay informed about changes that affect your account
Important Limitation
You cannot reply to notifications. If you need to respond or ask a question, you must use the in-platform messenger or contact the advertiser externally.
How to Use the In-Platform Messenger
The in-platform messenger allows you to directly message the advertiser.
Starting a Conversation
Go to Messages in your dashboard
Open the Dialogues section
Start a new conversation with your advertiser
What You Can Use It For
Asking about commissions, approvals, or payouts
Clarifying campaign rules or allowed traffic sources
Discussing promotional opportunities
Reporting issues or asking for technical help
Both you and the advertiser can initiate conversations, and replies happen directly within the platform.
You can check the existing dialogues communication in the dialogues section:
Communicating Outside of Tapfiliate
In addition to in-platform tools, you can always communicate with your advertiser using external methods such as:
Email
Support tickets
Social media or other contact methods provided by the advertiser
If in-platform messaging is unavailable, check the advertiser’s website or program details for alternative contact information.
Best Practices for Affiliate Communication
Read all notifications
Important program updates are often shared via notifications.
Use the messenger for questions
Keep communication organized by using the in-platform messenger instead of external channels when possible.
Be clear and professional
Provide specific details when asking questions to help the advertiser respond quickly.
Follow up when needed
If you don’t receive a reply, consider using external contact methods.
Need More Help?
If you are unsure whether your program supports messaging or need help navigating the Messenger section, reach out to your advertiser directly or contact Tapfiliate support at support@tapfiliate.com.
We’re happy to help you stay connected and make the most of your affiliate partnership.