> ## Documentation Index
> Fetch the complete documentation index at: https://support.tapfiliate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Reset Your Password

> This article provides a step-by-step guide on how to securely recover your account, set a new password, and troubleshoot common login issues.

November 9, 2026

If you’ve forgotten your password or are having trouble logging in, follow these simple steps to regain access to your account:

1. **Navigate to the Login Page:** Go to the main login screen of the affiliate program.
2. **Click "Forgot password":** You will find this link in blue, located directly beneath the password input field.

![](https://mintcdn.com/tapfiliate-help/dUoAZUYA1C6FND70/images/14657695/01-e8cff173-0f45-47a4-8313-744a98b07138.png?fit=max\&auto=format\&n=dUoAZUYA1C6FND70\&q=85\&s=5701be3a0249a25fa158ce90ff0bf1a1)

**3. Enter Your Email:** On the "Reset password" screen, enter the email address associated with your affiliate account and click the blue **Reset Password** button.

![](https://mintcdn.com/tapfiliate-help/dUoAZUYA1C6FND70/images/14657695/02-9861066b-bfac-401e-9402-131dbbea0e08.png?fit=max\&auto=format\&n=dUoAZUYA1C6FND70\&q=85\&s=c214a58f1af1b19b4a9433b4753c4a09)

**4. Check Your Inbox:** If the email address is in our system, you will receive an email containing a secure password reset link.

* *Note: If you don't see it within a few minutes, please check your Spam or Promotions folder.*

![](https://mintcdn.com/tapfiliate-help/dUoAZUYA1C6FND70/images/14657695/03-43efe809-057b-4ee6-8d31-f90b37d324f4.png?fit=max\&auto=format\&n=dUoAZUYA1C6FND70\&q=85\&s=41c5724c24c8b7d8f169bde68612e00c)

**5. Set a New Password:** Click the link in the email to be directed to the "Change password" screen.

![](https://mintcdn.com/tapfiliate-help/dUoAZUYA1C6FND70/images/14657695/04-ed299e28-b290-465f-817e-08672dca152c.png?fit=max\&auto=format\&n=dUoAZUYA1C6FND70\&q=85\&s=27d166b45da2fe650970d3ec9416105b)

> [!WARNING]
>
> ⚠️ **Security Rate Limit:** To keep your account secure, you can only request a new password **once every 2 hours**.

**6.** Once you have clicked the link in your reset email, you will reach the password update page:

* **New Password:** Enter your desired new password in the first field.
* **New Password (repeat):** Type the exact same password again to confirm there are no typos.
* **Confirm:** Click the green **Change password** button to save your new credentials.

***

##### Pro Tip: Use a Password Manager

Save yourself the trouble of forgetting passwords in the future! We recommend using a secure password manager (like **1Password**, **LastPass**, or your browser’s built-in manager) to:

* **Generate** complex, unique passwords.
* **Store** your credentials safely in one place.
* **Auto-fill** your login details instantly every time you visit the portal.

***

## FAQ

### ❓I didn't receive the reset email. What should I do?

First, double-check your spam/junk folder. If it's not there, ensure you are using the exact email address you used to sign up. For more things to check, including how to find the right login page, see [I Can't Log In: Find Your Login Page or Reset Your Password](https://support.tapfiliate.com/getting-started/essential-account-settings/i-can-t-log-in-find-your-login-page-or-reset-your-password.md).

### ❓How often can I request a reset link?

For security reasons, you can only request a new password link **once every 2 hours**.

### ❓The reset link in my email isn't working.

Password reset links are time-sensitive. If the link has expired, please request a new one by following the steps above.

***

## Next Steps

* **Already logged in?** If you know your current password but want to update it for security reasons, please check our article: [**How do I change my password?**](https://support.tapfiliate.com/affiliate-portal-help-collection/faqs/how-do-i-change-the-password.md)
* **[How do I update my personal information?](https://support.tapfiliate.com/affiliate-portal-help-collection/faqs/how-do-i-update-my-personal-information-name-company-info-promotional-channels.md)** Learn how to edit your name, company details, and promotional channels within the Personal info tab.
* **[How do I change the language of my affiliate account?](https://support.tapfiliate.com/affiliate-portal-help-collection/faqs/how-do-i-change-the-language-of-my-affiliate-account.md)** Update your interface language within your Profile Settings to navigate your dashboard more comfortably.
* **[How do I understand my payout schedule and amounts?](https://support.tapfiliate.com/affiliate-portal-help-collection/faqs/how-do-i-understand-my-payout-schedule-and-amounts.md)** Navigate to the Payments or Payout methods sections to manage your earnings and ensure your payment details are correct.


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