> ## Documentation Index
> Fetch the complete documentation index at: https://support.tapfiliate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Communicating with Your Advertiser in Tapfiliate

> This guide walks you through the different ways you can communicate with your advertiser inside Tapfiliate.

October 22, 2026

In this article, we will cover:

* [Why communication with your advertiser matters](#h_97f642ac56)
* [How affiliates determine communication availability](#h_2215aab486)
* [Why Communicating with Your Advertiser Is Important](#h_d63473f09a)
* [The available communication tools in Tapfiliate](#h_757d65c91c)
* [How to use each feature as an affiliate](#h_88bccd459b)
* [Alternative ways to contact your advertiser](#h_91debc32a8)

## Communication Overview

As an affiliate, staying in touch with your advertiser helps you get updates, ask questions, clarify promotions, and improve your performance.

Tapfiliate provides two built-in ways for advertisers and affiliates to communicate within the platform:

1. **Notifications** – one-way announcements sent by the advertiser
2. **In-platform Messenger** – two-way direct messaging between you and the advertiser

These tools help advertisers share important updates and allow affiliates to ask questions without leaving the platform.

## How an affiliate can understand if communication is available

The communication features are only available on certain plans.

### Feature Availability

* **Scale plan or higher**:
  * Notifications ✔
  * In-platform messenger ✔
* **Launch plan**:
  * Notifications ✘
  * In-platform messenger ✘

If you do not see the Messenger features or cannot send or receive messages, the advertiser may be on the **Launch plan**, which does not support these communication tools.

## Why Communicating with Your Advertiser Is Important

Good communication helps you:

* Stay informed about promotions, new products, or commission changes
* Ask questions about tracking, payouts, or marketing guidelines
* Resolve issues faster without relying on external email threads
* Build a stronger partnership with the advertiser

## Communication Tools in Tapfiliate

Tapfiliate offers two distinct features inside the **Messenger** section:

### Notifications

Notifications are messages sent by the advertiser to affiliates.

**Key characteristics:**

* Sent by the advertiser to all affiliates or selected affiliates
* One-way communication
* Affiliates cannot reply to notifications
* Used for announcements, program updates, or important notices

### In-Platform Messenger

The in-platform messenger allows direct two-way conversations.

**Key characteristics:**

* Either the advertiser or the affiliate can start a conversation
* Messages can be sent and received inside Tapfiliate
* Ideal for questions, clarifications, and ongoing communication
* Works like a private chat between you and the advertiser

## How to Use Notifications

Notifications appear in the **Messages** section of your affiliate dashboard.

### What You Can Do as an Affiliate

* View all messages sent by the advertiser
* Read program updates, promotions, or instructions
* Stay informed about changes that affect your account

### Important Limitation

You **cannot reply** to notifications. If you need to respond or ask a question, you must use the in-platform messenger or contact the advertiser externally.

![](https://mintcdn.com/tapfiliate-help/MVkOJeNPAETB-f-T/images/13459656/01-a581f817-52ce-4443-bbf9-b3b66fbadfc5.png?fit=max\&auto=format\&n=MVkOJeNPAETB-f-T\&q=85\&s=54995cad5458d68bd552fb5eda753356)

## How to Use the In-Platform Messenger

The in-platform messenger allows you to directly message the advertiser.

### Starting a Conversation

* Go to **Messages** in your dashboard
* Open the **Dialogues** section
* Start a new conversation with your advertiser

### What You Can Use It For

* Asking about commissions, approvals, or payouts
* Clarifying campaign rules or allowed traffic sources
* Discussing promotional opportunities
* Reporting issues or asking for technical help

Both you and the advertiser can initiate conversations, and replies happen directly within the platform.

![](https://mintcdn.com/tapfiliate-help/dUoAZUYA1C6FND70/images/13459656/02-cbc8f98f-0a4c-42d2-a11d-ed9725c0336b.png?fit=max\&auto=format\&n=dUoAZUYA1C6FND70\&q=85\&s=1b8421cd4ea878aa05394dd029a242e5)

You can check the existing dialogues communication in the dialogues section:

![](https://mintcdn.com/tapfiliate-help/dUoAZUYA1C6FND70/images/13459656/03-8cd315c3-72a2-42c4-9806-3c15e5a0a05c.png?fit=max\&auto=format\&n=dUoAZUYA1C6FND70\&q=85\&s=c490d11ffd36b518b0cfa4cec59ba2e2)

## Communicating Outside of Tapfiliate

In addition to in-platform tools, you can always communicate with your advertiser using external methods such as:

* Email
* Support tickets
* Social media or other contact methods provided by the advertiser

If in-platform messaging is unavailable, check the advertiser’s website or program details for alternative contact information.

## Best Practices for Affiliate Communication

**Read all notifications**\

Important program updates are often shared via notifications.

**Use the messenger for questions**\

Keep communication organized by using the in-platform messenger instead of external channels when possible.

**Be clear and professional**\

Provide specific details when asking questions to help the advertiser respond quickly.

**Follow up when needed**\

If you don’t receive a reply, consider using external contact methods.

**Need More Help?**\

If you are unsure whether your program supports messaging or need help navigating the Messenger section, reach out to your advertiser directly or contact Tapfiliate support at **[support@tapfiliate.com](mailto:support@tapfiliate.com)**.

We’re happy to help you stay connected and make the most of your affiliate partnership.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.