I'm having trouble installing the Tapfiliate app. What should I do?
Please make sure you're logged in to your Shopify store with an account with admin permissions.
Visit the Shopify App Store and search for "Tapfiliate".
Click on the "Install" button.
You can contact Tapfiliate support for help if you're still having trouble.
Note: Currently, the Shopify plugin integration is facing downtimes due to a new version update in Shopify; we will recommend switching to the code-based integration for now.
I've installed the Tapfiliate app but don't see it in my Shopify admin panel. What's wrong?
Refresh your Shopify admin panel.
Log out of Shopify and then log back in.
You can contact our support for help if you're still having trouble.
I'm having trouble integrating Tapfiliate with my Shopify store using the code-based integration. What should I do?
Make sure you're following the instructions in the Tapfiliate documentation.
Double-check that you've correctly copied and pasted the code into your Shopify store's theme code.
You can contact our support for help if you're still having trouble.
I don't know how to set up Tapfiliate after installation. What should I do?
Once you've installed the Tapfiliate app or added the code to your Shopify store, you'll need to set up Tapfiliate to start tracking your affiliate sales. You can create a test affiliate and check if the clicks and conversions are properly attributed to the test affiliate link. You can also contact our support for help.
I can't find any information about my affiliate sales in Tapfiliate. What should I check?
Make sure that your affiliate links are set up correctly.
Ensure that your affiliates use your affiliate links to promote your products.
Make sure the integration is set up as per the guide.
You can contact our support for help if you're still having trouble.