✅ Step 1: Find Your Tapfiliate Domain
Before you can log in or reset anything, you need to know your program's specific address, called a subdomain. Every Tapfiliate program lives on its own unique page (e.g., yourcompany.tapfiliate.com). This is the exact domain you were prompted to create when you first signed up for your account, as part of setting up your Company Profile.
🚨 If your company uses a fully❗custom domain❗(e.g., affiliates.mycompany.com), simply enter that entire address into the Tapfiliate domain field. Tapfiliate will recognize it and take you to the correct login screen.
If you Forgot Your Subdomain
If you don't remember the name you chose for the subdomain:
On the domain entry screen, click the "Forgot your subdomain?" link.
Enter the email address you use to manage your Tapfiliate account. . Tapfiliate will email you the correct subdomain so you can try logging in again!
✅ Step 2: Reset a Forgotten Password
If you can't log in because you forgot your password, follow these steps after finding your subdomain. You can proceed to submit your password reset request through the program's login page, the link for resetting your password will be located just beneath the email and password fields:
Pro Tip: Use a Password Manager
Save yourself the trouble of forgetting passwords! Use a secure password manager (like 1Password, LastPass, or your browser's manager) to:
Generate super strong, unique passwords.
Store your passwords safely.
Auto-fill your passwords every time you log in to your specific Tapfiliate domain.
⚙️ How to Change Your Password (While Logged In)
If you are already logged in and just want a security update, it's quick and easy:
Click your initials bubble (or profile icon) in the bottom-left corner.
Select "Profile settings" from the menu.
Scroll to the bottom and find the "Change password" button.
Follow the prompts: enter your old password, then type and confirm your new password.
Click Change!
FAQ
❓The reset link expired. What now?
Don't worry! For security, the links expire quickly. Just go back to the login screen and click "Forgot password" again to request a new link.
❓I requested a password reset, but haven't received the email. What should I do?
This is usually a problem with email delivery on your end. Please try the following steps:
Check All Folders: The email may have been pre-sorted. Check your "Spam," "Junk," or "All Mail" folders. Use your inbox's search function to locate messages.
Verify SPF Settings: The most common cause is an incorrect Sender Policy Framework (SPF) record for your domain. If you are sending emails from your own domain, ensure your DNS record includes: include:spf.tapfiliate.com
Note: You cannot use public email services (like Gmail or Yahoo) as the sender's email.
Contact Support: If you have checked all folders and verified your SPF record is correctly set, please contact our support team at support@tapfiliate.com so we can investigate the matter directly.
❓Can I reset a password for my affiliate?
Yes, you can. If an affiliate needs help logging into their account, you can quickly launch a message containing a temporary password directly from the platform.
Click on the affiliate's name in the Affiliates page to open the side panel.
Click on the three dots (...) icon at the top of the side panel.
The option to Reset Password is located here.
Still need help?
If you have any questions or if something in this guide is unclear, please don't hesitate to contact us at support@tapfiliate.com-we're happy to assist!
Next Steps
You have successfully secured your account credentials and established internal team access.
The next crucial steps focus on financial and billing clarity and preparing for the main program setup: